Market Research Consulting
We offer research services geared at gaining insight into the Customer, Employee, Product and Brand. SurveyFiesta boasts the largest research panel in Africa, with over 7 million consumers across 19 African countries.
Customer Experience Management using SurveyFiesta
With a team of specialists available to assist with client research needs, we pride ourselves on providing scalable research solutions, while breaking the boundaries of research with innovative thinking.
SurveyFiesta® is a market research and surveying company that simplifies the collection, analysis and reporting of market related data. We strive to take the pain out of conducting market research through our exceptional online survey platform — built to deliver every essential to our growing global clientele.
Research Specialists
Our team consists of experts that are highly trained and experienced.
Fast Turnaround Times
Quick turnaround times compared to our traditional players.
Cost-Effective
Offline links or QR codes are sent to respondents, who can respond in the comfort of their homes, speeding up the data collection process.
Market Research Approaches
SurveyFiesta® prides itself on the ability to choose between qualitative, quantitative or integrated methodologies — mixed methods — based on what is best for the project and the research.
We do our data collection on our own platform, continuously building a customised, closed, digital collaboration environment with consumers who want their voice heard by brands. As one of the leading global online surveying companies, we offer subscription options including a free trial account, and Silver and Gold plans.
Areas That SurveyFiesta Unpacks
Our MROC Process
We deep-dive to fully understand the customer journey — and translate that understanding into practical, evidence-backed outcomes.
We Deep-Dive To
- Fully understand the customer's journey with your company.
- Explore areas of improvement.
- Unpack current frustrations, if any.
- Fully understand the customer's needs.
Outcomes
- Unexpected insights emerge.
- Additional probing and questioning around specific findings or areas of interest, beyond the scope of the survey.
- Reliable feedback from users that brings the findings to life with practical examples and case studies.
Ready to Understand Your Market?
Talk to our research specialists and see how SurveyFiesta can bring your customer, employee, product and brand insights together.